ELEGANT WHITE HOODED DRESS

We process all orders within 1-3 business days (excluding weekends and holidays). Once shipped, estimated delivery times are:

• Local Shipping: 6-12 business days
• International Shipping: 8-15 business days

Shipping costs are calculated at checkout. Once your order has been shipped, you will receive a tracking number via email. You can track your order directly on our website for real-time updates.

Please note that we are not responsible for carrier delays or customs fees for international shipments.

We want you to love your purchase! If you're not completely satisfied, you can return or exchange your item under the following conditions:

1. Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags attached.
• Items must be free of stains, makeup, perfume, or any signs of wear.
• Sale items, gift cards, and final sale items are not eligible for return.

2. How to Request a Return

1. Contact Us: Email Info@glovetta.com with your order number and reason for return.
2. Receive Instructions: We will provide you with the return address and further instructions.
3. Ship Your Item: Send back the item in its original packaging within 14 days.
4. Processing Time: Once received, refunds are processed within 5-10 business days.

3. Exchanges

• If you need a different size or color, please contact us for an exchange request.
• Exchanges are subject to stock availability.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is incorrect or defective.
• We recommend using a trackable shipping method, as we are not responsible for lost returns.

5. Refunds

• Refunds are issued to the original payment method only.
• Shipping fees are non-refundable unless the return is due to our error.

📧 For any questions, contact us at info@glovetta.com We’re here to help! 😊